Sanlam Life Insurance, Nigeria’s leading life insurer, formerly FBN Insurance, recently held a series of customer stakeholder forums in Abuja, Port Harcourt, Uyo, and Kano.
The event’s purpose was to express gratitude to her clients, stakeholders and partners for their support over the years. The forum also allowed the business to promote customer-management strategies like paying attention to client concerns, issues, compliments, and feedback. A customer who wished to remain anonymous praised the company’s willingness to address clients’ needs quickly. “What I love about Sanlam is, they do not just promise; they also deliver. The company gives me peace of mind because they are always available. I will continue introducing more people to ensure their trust in this great insurance company: Sanlam.”
Responding to these glowing testimonials, the Managing Director/CEO, Sanlam Life Insurance Nigeria Limited, Tunde Mimiko, expressed his delight that the company satisfies its customers’ needs. “We are humbled by these heart-warming comments from our esteemed customers. They say, ‘the customer is king’, if these kings and queens find us worthy of these kind words, it shows that we are indeed, doing many things right,” Mimiko stated.
He continues by reaffirming the company’s commitment to providing excellent service to its customers. “We are grateful, and we promise not to rest on our oars to ensure optimum satisfaction for all our customers.”
Recall that Sanlam Life Insurance Nigeria Limited and its subsidiary, Sanlam General Insurance Nigeria Limited, recently rebranded from FBN Insurance following the divestment of FBN Holdings from the business in June 2020. The two companies, now wholly owned by the largest non-banking financial services group in Africa, Sanlam Emerging Markets Ltd, S.A, seeks to consolidate on the outstanding service delivery and customer relationship reminiscent of the firm.
Sanlam is a pan-African brand with a rich history and heritage. Founded in 1918 as a life insurance company. It offers bespoke financial solutions to institutional clients and retail customers through its five business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investment Group, Sanlam Corporate and Santam.
With a strong presence in 33 countries on the African continent, and a niche presence in India, Malaysia, the United Kingdom and Australia, Sanlam is present in 8 out of the 10 largest economies in Africa. With a market capitalisation of over $8 USD billion, Sanlam controls 77% of Africa’s GDP and operates a profit of $1 USD billion, with new business volumes worth about $2 USD billion with over 154,000 employees globally.
Sanlam’s areas of expertise include life and general insurance, financial planning, retirement, investment, and wealth management. Sanlam is a purpose-driven organisation with efforts centred on assisting customers Live with Confidence™.